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Nikon Service Advisory

Service Advisory for Semi-soft Case CL-L2

Service Advisory for users of the Semi-soft Case CL-L2 (supplied with the AF-S VR Zoom-Nikkor 200-400mm f/4G IF-ED and sold separately)

May 26, 2009
Nikon Imaging Japan Inc.

Thank you for choosing Nikon for your photography needs.

It has recently come to our attention that substandard components have been incorporated in some of the Semi-soft cases CL-L2, possibly resulting in cracking of the bottom of the case. In the worst possible case, the crack may open allowing the lens stored in the case to fall through the bottom of the case. The Semi-soft case CL-L2 is supplied with the AF-S VR Zoom-Nikkor 200-400mm f/4G IF-ED, and available separately for use with 400mm, 500mm, and 600mm AF-S or AF-I ED lenses.

We sincerely apologize for any inconvenience this issue with the Semi-soft case CL-L2 may have caused, and would like to replace products affected by this issue free of charge.

Nikon will continue to take all possible measures to prevent issues like this from occurring again in the future. Therefore, we hope that you will continue to choose Nikon for your photography needs.

Applicable products

Semi-soft case CL-L2, dimensions (height × bottom diameter): approximately 53 cm × 23 cm

This issue does not apply to Semi-soft cases CL-L2 with a T (2 variations) imprinted on the bottom of the case. These products meet Nikon quality and durability standards, and therefore need not be replaced.

Requesting replacement CL-L2 (interim procedure)

If you own a Semi-soft case CL-L2 affected by this issue (no T imprinted on the bottom of the case), please contact your respective Nikon Service Centre indicated below.

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Click here for a list of Nikon Service Centre(s) in your region.