[ UPDATES TO SERVICE ADVISORY - 7 May 2013 ]
As announced on 24 April 2012, Nikon initiated a voluntary recall of some EN-EL15 rechargeable li-ion batteries as a precaution. Since that announcement, we have received reports from the market of batteries overheating and causing exterior casings to be deformed. After looking into the matter, we have confirmed that such incidents occurred with batteries included in the voluntary recall. Therefore, we again ask users of EN-EL15 batteries to read the following and check their own batteries to see whether or not they are included in the voluntary recall. If you find that your battery is included in the recall, please request a replacement battery from our website, or contact the dedicated support line for assistance.
It has come to our attention that some EN-EL15 rechargeable li-ion batteries for Nikon DSLR cameras and the Nikon 1 system may contain a sub-standard component. In extremely rare cases, this issue may cause the battery to overheat and the exterior casing to become deformed. Therefore, in order to ensure the safety of our customers and their equipment, we have initiated a recall of affected EN-EL15 batteries. Customers using an affected EN-EL15 battery may request a replacement as indicated below.
The Nikon EN-EL15 is a rechargeable lithium-ion battery that is supplied and for use with Nikon D800, D800E, D600*, D7100* and D7000* digital-SLR cameras, and the Nikon 1 V1* advanced camera with interchangeable lens.* EN-EL15 batteries supplied with the D600 and D7100 are not included in this voluntary recall. In addition, this issue does not apply to EN-EL15 batteries supplied with the D7000 and Nikon 1 V1 purchased before 29 February 2012 or to batteries purchased individually before 29 February 2012.
If your EN-EL15 battery belongs to the affected lot number, please bring it to the Nikon Australia Service Centre for exchange or contact our dedicated customer service team on 1800 810 259 or email us at email@example.com to arrange a free pick up (only original Nikon EN-EL15 batteries belonging to the affected production lot will be entitled for the one-to-one exchange). Contact details of the Nikon Australia Service Centre can be found below:
Nikon Australia Pty. Ltd.
Sydney Service and Repair Centre (open 9am- 4.45pm weekdays)
02 8748 5222
Unit F1, Lidcombe Business Park
3-29 Birnie Avenue, Lidcombe NSW 2141
Nikon sincerely apologises for any inconvenience caused. Nikon will continue to take all possible measures to prevent future recalls. We hope that you will continue to choose Nikon for your photography needs.