Thank you for choosing Nikon for your photographic needs.
We would like to bring to your attention a product matter that we have learned about. Some consumers have indicated that pairing between the KeyMission 360 and a smart phone or tablet using the dedicated app SnapBridge 360/170 fails, or the connection is unstable during transfer of selected pictures and remote shooting. It has also been indicated that the procedure for pairing described in the reference manual is not easy to understand.
In response to making this procedure easier to understand, we have prepared extra educational documentation and a video that demonstrates the procedure for pairing.
Please access the following URLs for the document and video.
• KeyMission 360 "Procedure for Pairing for the First Time – Android/iOS"
• SnapBridge (KeyMission 360) Connection Settings for Android
• Snapbridge (KeyMission 360) Connection Settings for iOS
As for unstable connection stability during remote shooting and transfer of selected pictures, we believe that it is caused by a certain network environment and the type of smart device being used. To address this, we are currently making preparations to update the KeyMission 360 firmware along with the SnapBridge 360/170 app in December.
In addition, as part of our usual update protocol, we will provide application software updates for your KeyMission 360.
We sincerely apologize to all KeyMission 360 users for the inconvenience. We appreciate your cooperation.