Nikon Imaging | Australia | Asia Pacific

Customer Support

Welcome to the Nikon Australia Customer Support page

As a precautionary measure due to growing concerns around coronavirus (COVID-19) and in accordance with health guidance from the World Health Organisation, Nikon Australia has decided to close our Sydney Office and as well our Service Centre today, Monday 16th March 2020. This is a temporary arrangement, the Service Centre will open tomorrow, Tuesday 17th March 2020  accepting courier deliveries only. The service desk will be closed until further notice, Nikon will facilitate pick up and delivery of product free of charge. Phone and email contact remains unchanged throughout, while there may be some delay in normal operations our goal is to maintain “business as usual” wherever possible.

While we look to minimize disruption in supporting our customers, our utmost priority is the health and welfare of our customers, partners, staff and the wider community.

We understand that this is an evolving situation and appreciate your understanding and cooperation as we enact our business continuity and pandemic plans. We will continue to closely monitor the situation, both at a global and local level and will keep you informed on any further changes.

By registering a My Nikon Life account ( customers can arrange free of charge delivery via Nikon Australia’s nominated courier. We anticipate there may be a delay in the servicing of your product.

Should you have any questions regarding our response to the Coronavirus, please contact:

Phone: 1300 401 200  (Monday – Friday, 9am – 4:45pm)

Find the latest updates for your camera’s firmware and Nikon software, or search our Knowledgebase for solutions to your product concerns through the links below. If you prefer to have someone guide you, feel free to reach us via Email, Online Chat Support or through our Customer Support hotlines. We are always glad to be of assistance.

  • Firmware, software and user manual Downloads

  • Knowledge Database and FAQs

  • Communicate with us via email

  • Call our Customer Support Hotline