How do I receive and return my rental equipment?
We offer pick-up and drop-off from Rhodes, NSW as well as delivery and return via courier.
Nikon Australia will use couriers for delivery, and we will attempt to deliver your rental equipment prior to the start date of the rental period. You will receive tracking information upon dispatch, so you’ll be able to see when to expect the courier.
Please note, in rare instances, transit delays can occur and are outside of Nikon Australia’s control. If there are any delays receiving your rental equipment, please contact us on 1300 401 200.
Collection and Return from Rhodes, NSW
Collection can be made after 1pm the day prior to the rental start date, or on the same day of the rental start date. You will receive an email notification when your equipment is ready for collection. Please do not attempt collection unless you have received this.
Office Hours
Monday & Friday: 9:00 am to 4:45 pm
Saturday & Sunday: Closed
Delivery & Return Via Courier
Based on your booking preference, your rental will be sent by courier along with a return shipping label/consignment note. We will attempt to deliver the rental equipment prior to the rental start date.
NOTE: Courier deliveries are not available to PO Box addresses.
Returning gear to Nikon Australia:
Drop-off to Rhodes:
Please return your rental product(s) by 10am the day after your rental period ends.
Courier return to Rhodes:
A return shipping label/consignment note for a courier collection from your address will be included with your rental equipment. Nikon Australia will book the courier return and pick-up of your rental product(s) the day after your rental period ends.
What is the minimum rental period?
Two days is the minimum rental period.
The courier attempted delivery, and no one was home, what do I do?
If no one was at the delivery address, the courier will leave a card/ID and deliver the equipment to the local post office for collection.
What if I can’t return my rental(s) on the due date?
If we are advised prior to the return date of your loan that an extension is required, an assessment of available products will be made, and a paid extension may be possible. If we are experiencing high demand or are in peak season an extension may not be granted.
If we aren’t advised, late fees will be applicable.
How do I use my rental equipment?
We’ll supply a quick start guide along with helpful tips, and more detailed information to access from our support site. Technical Support is also available via phone on 1300 401 200, or by email at service.nau@nikon.com
Do I need to pay a security deposit?
Nikon Australia will contact you to obtain a security deposit. Nikon Australia may apply any part or all of the security deposit towards the replacement of the equipment; and/or any additional charges that become due to Nikon Australia
Importantly, the security deposit alone may not be sufficient to cover the entirety of the amounts (including additional charges) that become payable under the Terms and Conditions, and Nikon Australia may charge you for these amounts in addition to applying the security deposit.
How old do I need to be?
18 years of age.
I have lost or damaged rental equipment during the rental period, what do I do?
We encourage you as the hirer to obtain appropriate insurance cover in the event of loss or damage.
Please call or email us on 1300 401 200 or service.nau@nikon.com as soon as possible.
Security deposit reductions:
You will have to pay a security deposit for your rental, and Nikon Australia will hold that deposit as security for the equipment. Nikon Australia may apply any part or all of the security deposit towards:
• the replacement of the equipment; and/or
• any additional charges that become due to Nikon Australia
Importantly, the security deposit alone may not be sufficient to cover the entirety of the amounts (including additional charges) that become payable under the Terms and Conditions, and Nikon Australia may charge you for these amounts in addition to applying the security deposit.
Please ensure all included accessories are included upon return, such as the lens and body caps, chargers, batteries, lens hoods, filters, tripod collars, camera bags and lens pouches/bags.
What is our commitment when we provide Nikon Australia equipment?
As a part of our standard operating procedure, all equipment is checked, cleaned, updated and serviced upon return after every rental. We are committed to providing loan equipment in the best possible condition to ensure an uninterrupted and seamless experience trying out Nikon Australia products.
Can I take my rental equipment overseas?
Nikon Australia may approve at its sole discretion transport of its rental equipment for overseas travel if the customer has adequate proof of insurance and travel documents and advises Nikon Australia no less than 5 days prior to travel. In the event of damage, theft, or loss of equipment and/or accessories, the responsibility remains with the hirer as per our Terms and Conditions.
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