NIKON AUSTRALIA SHIPPING POLICY FOR PRODUCTS PURCHASED ONLINE
Our Nikon Store only delivers within Australia and there are no hidden fees. Delivery charges are calculated by the weight of your order at the following rates:
Delivery partner - Our delivery partner is Startrack/Australia Post.
Can I change the delivery address of an order?
You can update your delivery address as long as your order has not been shipped. To do so, please contact us at 1300 401 200 and quote your order number.
Can I send an order to my work address?
Yes. You can use different addresses for billing and shipping.
Please note that in some circumstances, delivery times are quicker to a work address than a home address.
How can I see if the order has been shipped?
To check if your order has been shipped, login to your account and check the STATUS reflected on your recent orders. If the order has been dispatched, its status will be reflected as:
Completed: your order has been verified and has been packed and dispatched.
Can I track my order?
You can track your order on www.startrack.com.au by entering the delivery order number as a reference.
Delivery modes, costs
We use a combination of modes Air and Road, depending on the nature of goods. As per IATA guidelines, Lithium Ion Batteries on their own cannot be shipped by Air. Hence orders with lithium ion batteries on their own will be shipped by Road service and the rest of the goods by Air service.
The cost of shipping will depend on the value of your order and location of delivery,
Once we have confirmed your payment, we will dispatch your order from our warehouse within 5 Business Working Days. However, exact timelines depend on the availability of the product. Our customer service team will be in contact with you within this time frame in the unlikely situation that we are unable to ship your order or unable fulfill all or part of the order.
All orders (excluding orders containing lithium ion batteries on their own) are sent by air to ensure a faster delivery experience and will need the purchaser to sign for the product(s) upon receipt. If the purchaser is unavailable at the time of delivery, the courier will leave a note and the product(s) will be dropped off at the local post office to be picked up.
Orders containing lithium ion batteries on their own are sent by road service and will need the purchaser to sign for the product(s) upon receipt. If the purchaser is unavailable at the time of delivery, the courier will return the consignment to the depot and attempt delivery at a later date.
Delivery outside the country - International deliveries are not permitted. Orders can only be delivered to addresses located in Australia.
Tracking Your Order
You must purchase your product(s) as a member of My Nikon Life to be able to track your order. Registered My Nikon Life members can monitor their order’s progress once it has been dispatched from our warehouse in the “My Account” section of the website.